Frequently Asked Questions
QWhat is the warranty period for the adapter?
The warranty is 12 months. During this period, we provide technical support and replacement parts free of charge (delivery costs covered by the customer).
QWhat are your terms of payment?
Our terms are T/T 50% as a deposit, and the remaining 50% before delivery. We provide photos of the products and packages before final payment.
QHow long is the delivery time?
Generally, it takes 3 to 7 working days after receiving advance payment. The specific time depends on the items and order quantity.
QDo you test the goods before delivery?
Yes, we conduct a 100% test on all products before they are dispatched to ensure quality.
QWhat is the difference between a Movable Charger and a Wallbox Charger?
The main difference is the protection level: Wallbox chargers are IP54 rated for outdoor use, while Movable Chargers are typically IP43 and should not be used outdoors on rainy days.
QHow do I choose the right EV charger for my car?
It is best to choose based on your vehicle's On-Board Charger (OBC). For example, if your vehicle's OBC is 3.3KW, it will only charge at 3.3KW even if you use a 7KW or 22KW charger.